Return & Cancellation Policy
At Lala International, customer satisfaction, product quality, and transparent business practices are our priorities. As a custom garment manufacturer and exporter, orders are produced specifically according to each buyer’s approved requirements, including designs, fabrics, measurements, labels, packaging, and quantities.
Due to the customised nature of our products and the international nature of our business, returns and cancellations are subject to the terms outlined below.
- Final Approval Before Dispatch
Before dispatching an order, Lala International may provide the buyer with relevant production details, photographs, videos, inspection reports, packing details, or other information for final verification.
Where applicable, the buyer or their appointed inspection agency may inspect and approve the goods before shipment.
The final approval may cover:
● Quantity and size-wise assortment
● Fabric and finishing quality
● Measurements and specifications
● Colours, prints, embroidery, and other design details
● Packaging and labelling
● Overall order conformity
Once the buyer or their authorised representative provides final approval, the shipment will be considered approved and ready for dispatch.
Any subsequent claim must be raised strictly in accordance with the terms of this policy and must be supported by sufficient evidence. - Returns
No Returns After Dispatch
As our garments are manufactured specifically according to the buyer’s requirements, returns are generally not accepted once goods have been dispatched from our facility.
This applies to both domestic and international orders.
Why Returns Are Not Accepted - Custom-Made Products Orders are manufactured specifically for the buyer and may include customised designs, labels, measurements, colours, packaging, and other specifications. Such goods generally cannot be resold.
- International Customs & Import Regulations International returns may require additional export and import documentation, customs clearance, duties, taxes, and other regulatory procedures.
- Reverse Logistics Costs International reverse transportation, handling, customs clearance, and re-importation can involve significant costs and delays.
- Duties & Taxes
Import duties, VAT, GST, customs charges, and other taxes paid in connection with an international shipment may not be recoverable.
Domestic Orders
Domestic orders are also manufactured specifically against the buyer’s confirmed requirements and therefore cannot ordinarily be returned once dispatched. - Claims for Quality or Order Discrepancies
If the buyer receives goods that appear to have a material manufacturing defect, significant quantity discrepancy, or material deviation from the mutually approved specifications, the buyer should notify Lala International in writing within [7] days of delivery.
The claim should include:
● Order/style number
● Quantity affected
● Clear photographs and/or videos
● Description of the issue
● Relevant inspection or delivery documentation, where applicable
Lala International will review the claim and, where the issue is verified to be attributable to Lala International, determine an appropriate resolution at its sole discretion. Depending on the circumstances, this may include replacement, repair, credit, adjustment, or another mutually agreed solution.
No claim will be accepted where the alleged issue results from the buyer’s approved specifications, inaccurate information supplied by the buyer, improper handling, storage, washing, use, alteration, transportation after risk has passed to the buyer, or normal and commercially acceptable manufacturing variation.
Minor variations that are inherent to garment manufacturing, fabric characteristics, dyeing, printing, embroidery, or handmade processes may not be considered defects where they fall within commercially acceptable tolerances. - Cancellations
Since every order involves advance planning and dedicated production resources, cancellations are permitted only before the relevant production process has commenced.
When Can an Order Be Cancelled?
A cancellation request may be considered before:
● Fabric has been sourced, ordered, or allocated specifically for the order
● Sampling or production has commenced
● Custom dyeing, printing, embroidery, or other specialised processes have started
● Materials or packaging have been specifically procured for the order
Cancellation requests must be made in writing and will only be effective once confirmed in writing by Lala International. - Cancellation After Production Has Started
Once fabric procurement, sampling, production, customisation, or other order-specific processes have commenced, cancellation is generally not permitted.
This is because Lala International may already have incurred costs relating to:
● Fabric and material procurement
● Custom dyeing or printing
● Sampling and development
● Labour and production
● Embroidery and other value-added processes
● Labels, packaging, and accessories
● Production planning and capacity allocation
Any cancellation request after such activities have commenced will be reviewed case-by-case, and any refund, adjustment, or cancellation charge will depend on the stage of production and costs already incurred.
In most cases, no refund will be applicable once production or sampling has commenced. - Order Changes & Amendments
Once an order has been confirmed and production planning has commenced, changes to quantities, sizes, colours, fabrics, measurements, designs, labels, packaging, or other specifications may not be possible.
Any requested change will be subject to production status, feasibility, additional costs, and written confirmation from Lala International.
Changes requested after production has commenced may result in additional charges and/or revised delivery timelines. - Inspection by Buyer or Third Party
The buyer may, where mutually agreed, arrange an independent inspection before dispatch.
If the buyer chooses not to conduct an inspection, fails to attend an agreed inspection, or does not respond within the agreed approval period, Lala International may proceed based on the approved order specifications and agreed production terms. The goods will then be deemed accepted for dispatch.
The buyer and its appointed inspection agency are responsible for conducting a complete and timely inspection of the goods, including quantity, measurements, workmanship, materials, colours, designs, packaging, labelling, and other visible or reasonably identifiable characteristics.
Any issue that was visible, discoverable, or reasonably capable of being identified during the pre-shipment inspection, but was not reported in writing before dispatch, will be deemed accepted by the buyer and may not be raised as a subsequent claim.
Inspection or approval by the buyer or their appointed agency shall constitute final acceptance of the goods, except where Lala International expressly agrees otherwise in writing. Any claim raised after dispatch must relate only to a defect that was not reasonably discoverable during the inspection, must be reported within the applicable claim period, and must be supported by clear and conclusive evidence establishing that the issue was caused solely by Lala International.
Lala International shall not be responsible for any claim that cannot be verified, that relates to the buyer’s approved specifications, or that is affected by handling, storage, transportation, washing, alteration, or use after dispatch. - Our Commitment
At Lala International, we are committed to maintaining consistent quality, clear communication, and professional production standards throughout every order.
We encourage buyers to carefully review all specifications, samples, measurements, artwork, packaging, and other order details before providing final approval.
For any questions regarding returns, cancellations, inspections, or order amendments, please contact our team.
📩 Email: hello@lalainternational.com