Shipping & Production Policy
At Lala International, we are committed to reliable production, quality standards, and smooth international shipping for our B2B customers. This policy outlines our production timelines, dispatch process, shipping responsibilities, and related terms.
1. Order Confirmation
An order is considered confirmed only after the agreed advance payment has been received by Lala International.
Production planning and timelines will begin after order confirmation and receipt of all necessary approvals, specifications, artwork, labels, packaging requirements, and other information required from the buyer.
2. Production & Dispatch Timeline
Our standard bulk production timeline is 45–60 days from order confirmation, subject to receipt of all required approvals and production information.
The 45–60 day timeline refers to the time required to complete production and prepare the order for dispatch from our facility. International shipping transit time is separate and is not included in this production timeline.
The actual production timeline may vary depending on order quantity, style complexity, fabric and material availability, customisation requirements, and other production-related factors.
3. Buyer Delays
Any delay caused by the buyer, including delays in approvals, artwork, specifications, size sets, labels, packaging details, payments, or other required information, may result in a corresponding extension of the production and dispatch timeline.
Lala International will not be responsible for delays resulting from information, approvals, or actions pending from the buyer.
4. Partial Shipments
Where commercially and operationally feasible, partial shipments may be arranged for completed portions of an order.
Partial shipment arrangements will be discussed and agreed with the buyer before dispatch. Any additional arrangements, documentation, or logistics requirements associated with partial shipments will be communicated accordingly.
5. Shipping & Freight Charges
International freight and shipping charges are payable separately from the order value and are the responsibility of the buyer unless otherwise agreed in writing.
Shipping arrangements may be made through Lala International or the buyer’s nominated logistics/freight partner, depending on the agreed shipping terms.
The applicable freight cost will depend on factors such as destination, shipment volume/weight, shipping method, carrier, and prevailing freight rates.
6. Shipping Transit Time
Shipping transit time begins after the order has been dispatched and is separate from the 45–60 day production timeline.
Transit times provided by carriers or freight forwarders are indicative only and may vary depending on the destination, carrier, port conditions, customs clearance, weather, routing, and other logistics factors.
Lala International cannot guarantee a specific transit or delivery date once goods have been handed over to the carrier or freight forwarder.
7. Customs, Duties & Import Requirements
The buyer is responsible for all applicable import duties, taxes, customs charges, clearance fees, and other destination-country costs, unless otherwise agreed in writing.
Customs inspections, clearance delays, import restrictions, duties, taxes, and destination-country regulations are outside the control of Lala International.
The buyer is responsible for ensuring that the products can legally be imported into the destination country and for complying with applicable local import requirements.
8. Buyer Information & Shipping Details
The buyer is responsible for providing accurate and complete shipping information, including:
- Consignee name and address
- Contact details
- Tax/VAT/import information, where applicable
- Shipping instructions
- Required customs or import documentation
- Any special delivery requirements
Lala International will not be responsible for delays, additional charges, failed delivery, or other issues resulting from incorrect, incomplete, or outdated information provided by the buyer.
9. Force Majeure
Lala International shall not be held responsible for delays or inability to perform its obligations where such delays arise from circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, government restrictions, wars, pandemics, port closures, major logistics disruptions, transportation disruptions, fire, or other unforeseen events.
In such circumstances, we will make reasonable efforts to communicate the situation and provide an updated estimated timeline where possible.
10. Quality Check & Dispatch
Before dispatch, completed orders undergo our standard internal checking and packing process.
Once the order has been packed and cleared for dispatch, the relevant shipping and documentation details will be shared with the buyer or their nominated logistics partner, as applicable.
11. General
All production and shipping timelines provided by Lala International are estimates unless a specific timeline has been expressly agreed upon in writing.
Risk of Loss and Incoterms: Risk of loss or damage to the products transfers from Lala International to the buyer upon handover of the goods to the carrier or freight forwarder, strictly governed by the mutually agreed Incoterms (e.g., FOB, EXW, CIF).
Inspection and Claims Window: The buyer must inspect the shipment immediately upon delivery and report any visible damages, quantity shortages, or manufacturing defects in writing within 7 days of receipt. Failure to report issues within this window constitutes full acceptance of the order.
Transit Insurance: International transit and marine insurance are not included in standard production or freight costs. Insurance must be explicitly requested and borne by the buyer unless otherwise agreed in writing.
Storage and Holding Fees: If an order is fully completed and ready for dispatch, but shipping is delayed due to the buyer’s inaction, missing documentation, or delayed final payment, Lala International reserves the right to apply reasonable warehousing and storage fees after a 14-day grace period.
By confirming an order with Lala International, the buyer acknowledges and agrees to the production, shipping, payment, and responsibility terms outlined in this policy.
For any questions regarding production, shipping, or delivery:
Email: hello@lalainternational.com